Read our 176 Reviews
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us:
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively:
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
4.95 Rating176 Reviews
From the very start, Charlie was an absolute god send. Took his time explaining every detail of the process and was very upfront about what timescales were going to look like. Even when he was away on holiday, still took time to drop me a quick...
These are a fantastic mortgage brokers, they are very knowledgeable and break it down so you understand everything. They keep you up-to-date all the time with anything that happens. They have saved us quite abit of money too. They been...
Tom, Chloe and the team have all been very helpful in securing us a mortgage! They explained the process extremely well as we are first time buyers and so didn't know what to expect. They were always prompt with their responses and were happy...
Amazing service! To say I have a bad credit history would be an understatement and UK Moneyman helped me get my life turned round in 3 months! Would recommend them to anyone wanting a mortgage. Thankyou Wayne for the amazing help.
Very good advi e and assistance to help us find the right deal
We are so lucky to find the best broker team here to help us buying a house,after they submitted the application，they will still help you every step and monitor the mortgage progress,let you know what happened immediately,You can absolutely...
Amazing service, thank you so much.
Very helpful from start to finish. Polite, understanding and willing. Talked us through all of our options and the products available to us and stayed in contact at every step to keep us updated. Very friendly and will 100% use them again when it...
Very personable, friendly service and easily accessed. Second time I've used as was happy with the service I received.
A completely flawless service. Malcolm and the team were responsive, helpful and effective in securing our mortgage. The only broker you need.
Fantastic service. Thom and Meghan answered any of our questions as we didn't have a clue what we were doing. Really quick to process our mortgage as first time buyers.
Brilliant Service with Easy and Friend advisors
We are so thankful to Wayne and the admin team for securing a mortgage on our new home. Wayne source us the best deal for our circumstances, and the admin team made sure our application was submitted and reviewed as quickly as possible. We...
Great from the start. No stone was left unturned, every aspect of the process was expertly explained and not once did I feel like I didn't know what was going on. Definition of professionalism. I'd specifically like to give special thanks...
Our mortgage advisor has been Tom - we couldn’t have asked for anyone better. We’re first time buyers and didn’t know much about the process and steps we had to take in order to get a mortgage and buy a house. Tom has been there...
I couldn’t recommend Sheffield Money Man enough! I was dealt with by Matt and Megan. They were both so friendly and helpful and have made the process stress free for me! A number of my family members have used their services and I will...
I met with Jason to get some advice as a first-time buyer and he has been so helpful. I was not sure how the process worked and Jason answered all my questions. During the process of applying for the mortgage, Jason and Chloe have continued to...
Great help throughout the whole process and excellent communication. My advisor and case manager were on hand to offer advice, give information and answer questions whenever I needed them.
We set Matt from UKMoneyMan the challenge of seeing if he could find two buy to let mortgages and a new residential mortgage for us. To be honest, I wasn't even sure if this would all be possible. Matt was great and managed to find some great...
Joe was a great support to us throughout the mortgage process. He bent over backwards for us and was a great help. We would highly recommend the Sheffield Moneyman brokers to anyone. Second time using them and we will be using them again. Very...